Shipping policy

TalisVibe Shipping Policy

Last updated: April 2026

Thank you for shopping with TalisVibe. Please read our shipping policy carefully before placing your order.

1. Order Processing Time
All physical orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Origin
All orders are fulfilled from our warehouse in Shanghai, China.

3. Estimated Delivery Times
International orders typically arrive within 10–20 business days after dispatch, depending on the destination country and local customs clearance. Delivery times are estimates and may vary due to factors beyond our control, including customs delays, weather, or carrier disruptions.

4. Shipping Carriers
We ship via reputable international carriers including but not limited to China Post, ePacket, DHL, and FedEx. Tracking information will be provided via email once your order has been dispatched.

5. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may apply to qualifying orders as indicated on the product page.

6. Digital Products
Digital products (such as wallpapers and downloadable files) are delivered instantly via email upon payment confirmation. No physical shipping is involved.

7. Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost. TalisVibe is not responsible for delays caused by customs clearance.

8. Chinese Public Holiday Closures
TalisVibe observes Chinese public holidays. Our fulfillment center will be closed and orders will not be processed or shipped during the following periods:
- Chinese New Year (Spring Festival) — approx. 7–10 days (Jan/Feb)
- Qingming Festival — 3 days (early April)
- Labour Day (May Day) — 5 days (May 1–5)
- Dragon Boat Festival — 3 days (June)
- Mid-Autumn Festival — 3 days (Sep/Oct)
- National Day (Golden Week) — 7 days (Oct 1–7)

Orders placed during these periods will be fulfilled on the next business day after the holiday ends.

9. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at service@talisvibe.com within 48 hours of the expected delivery date with your order number and photographic evidence. We will work with the carrier to resolve the issue promptly.

10. Contact Us
For any shipping-related inquiries, please contact:
Email: service@talisvibe.com
Customer Service Hours: Monday–Friday, 9:30–18:00 (GMT+8)